JH Software News

07 Jan 2008 - Server failure - Missing forum and KB/news images

Over this past weekend (January 5th) our main Internet server died because of a faulty RAID disk set.
So for the past few days we have been working round the clock to get everything running again on a new server.

We had good backups of the all critical data (orders, licenses, etc.) and of most of our web-sites etc., but unfortunately we have lost the conversation data from our community forums and image files associated with KB and news articles.

This means that our community forums will be closed for a while as we want to take this "opportunity" to explorer different forum options before re-opening this.
In the mean time we are of course ready to answer any questions you have about our products and services by e-mail.

Also, many KB and news articles are now missing images or only have blurred/miniature versions.
We will probably wait until after the release of Simple DNS Plus v. 5.0 to replace the KB images, since many of these will need to be updated with new screen shots from v. 5.0 anyway.

We sincerely apologize for the mess - and yes - we have just signed up our new server for a Mozy Pro backup account.

More news...